Relum is operated by Shape d.o.o.
At Relum, your privacy and the protection of your data is our top priority. All data collected, both personal and non-personal, is protected with the highest global standards. As we believe your personal data is and should always remain yours, we have a strong privacy policy in place. This policy is fully compliant with the European General Data Protection Regulation (GDPR), as well as the related laws and regulations in place in Singapore.
The contents of this privacy policy are applicable to the website www.relum.ai and the use of the services provided by this site to the user.
Whenever we request information that can be used to personally identify you, you will explicitly be asked to provide it and/or give us permission to use it. This information is requested by our system whenever confirmation of your permission is required to continue (e.g., asking for permission for the use of cookies when you visit our site, asking for your payment information when you sign up).
You will always have the choice of whether to give us permission to process your information or not.
For data that is not essential to the core functionality of our services (e.g., cookies for marketing purposes, company name, etc.), you are able to decline permission without any consequences to your access to Relum.
If you choose to decline the use of essential information for the use of our services (e.g., essential cookies, payment information, email address), we will be unable to give you access to all aspects of Relum that require such information to function. Whether any given information is essential to our services or not will be explicitly indicated when you are asked to provide or give permission for us to use such information.
By agreeing to this privacy policy and providing us with your personal information, you consent to us processing said information as described in this privacy policy.
We collect various forms of personally identifiable information. This includes all information that could directly be used to identify you, such as your name, email address, payment information, and more.
We also collect data based on your usage of our platform with our optional cookies. This data is collected and processed fully anonymously, meaning it cannot be traced back to you or your person.
We use your personally identifiable information for the following purposes:
We use anonymous usage data to analyze the use of our platform by our users so we can improve our services.
Data regarding the use of our platform may be shared with third parties we work with to improve our services and keep our activities running, such as marketing agencies. This data will always be made fully anonymous before being shared.
Some of your personally identifiable information may also need to be shared with our partners to provide you with essential services. Examples include shipping companies when we need to physically mail you a product. In these cases, these partners will only be provided with the information absolutely necessary to provide their service.
If a legal request for your personally identifiable information or other information regarding you or your person is made by a federal court, judge, or law enforcement agency, we are legally required to provide them with your personally identifiable information. In these cases, we may do so without your permission and without informing you.
Outside of these three categories, no party outside of Relum will ever get access to your personal information unless you specifically grant us permission. If we do wish to share your information with an external party outside of these three categories, we will always explicitly ask you for permission first.
We retain your information as long as it is necessary to provide you with our services. All personally identifiable information will be deleted when you inform us that you wish to stop using our services (e.g., by deleting your account), when your subscription expires, or when you explicitly request us to delete it. Once your request has been submitted and confirmed, your information will be deleted within 14 days.
Information may be retained for longer if required for legal purposes. If required by law or ordered by a federal judge or court, we may retain information for longer and/or share it with the relevant authorities.
You are the owner of your information. As stated by the GDPR, you have several rights regarding the treatment of your information by us:
If you would like to exercise any of these rights, you may contact us via the email address at the end of this privacy policy.
Under the European GDPR, you have the right to object to us processing your personally identifiable information for direct marketing purposes. If you file an objection, we are legally required to immediately halt the processing of said information for that purpose. You can file an objection using the email address at the end of this privacy policy.
In addition to our core services, we provide various extra services to enhance your experience, such as newsletters and customer satisfaction surveys. You may opt out of these services at any time.
For email communications, you can click the link at the bottom of any of our emails to change your preferences. You can also opt out of additional communication and services in your account settings.
We take various measures to protect your data, including:
We reserve the right to make changes to our privacy policy. When this happens, you will be notified at least two weeks in advance of the changes taking effect. If you do not agree with the new policy, you may withdraw your consent within the given time period.
If you have any questions about our privacy policy, have a comment, wish to discuss its enforcement, or want to otherwise reach out, you can contact us at:
📧 support@relum.ai